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Open AI connections → Voice to set the workspace default, or enable a Voice override on an individual agent.
  1. Choose a provider and a saved credential.
  2. Select a model and voice available to that account.
  3. Set the language and any supported voice options.
  4. Save and run a browser conversation to check pronunciation, pace, and response time.
If you enter a voice ID manually, copy it from the same provider account used by the credential. A voice ID from another provider will not work. For a realtime conversation, choose the voice in the realtime connection. Use custom recordings when a workflow needs prepared audio.