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Use prepared audio for a greeting, a repeated message, or another part of the conversation where you want a specific delivery. Keep a voice connection configured for responses that need generated speech.

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Add audio to your workspace

Open Audio Library and upload a recording or use the browser recording option. Check the audio and its transcription, then give it a name you can recognize while editing an agent. Use recordings you are authorized to use. Keep clips short and record in a quiet environment so changes between prepared and generated speech are less distracting.

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Use the recording in an agent

Open the workflow and use the prompt editor’s @ picker to select a recording where supported. Review the available speech options on greetings and transitions when you need a fixed clip. If you want the generated speech to match a recorded speaker, configure an appropriate voice ID from your voice provider. Voice creation and any associated permissions or charges are managed by that provider.

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Test the result

Test the prepared message, a response that requires generated speech, and an interruption. Review the conversation recording to check volume, pronunciation, and transitions before publishing.