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Open a Workflow agent from Agents. You need Editor access or above to save changes.

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Configure conversation steps

Select a node to edit its prompt and settings. Give each step one purpose, such as greeting the caller, collecting details, or confirming a result. Use the Global node for shared instructions and enable Add Global Prompt on steps that should use them.

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Connect pathways

Create a pathway between two nodes and describe the condition for taking it. Use distinct conditions when a step has several destinations. Add transition speech only when it helps the caller understand the move.

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Control the conversation

  • Allow Interruption controls whether the caller can interrupt that step.
  • Wait for user response controls whether the agent waits for input.
  • Detect Voicemail, where available, changes how the agent handles an answering machine.
  • Variable extraction captures structured values for the run and subsequent integrations.
Review the saved settings on each node; templates can choose different defaults.

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Connect actions and results

Attach HTTP tools or MCP tools to the steps that need them. Add a Webhook to deliver results after a call and QA to evaluate it.

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Verify the flow

Save your draft and run a browser test for every important path, including missing data and tool failures. Review the conversation and publish when ready. See drafts and publishing.