Connect your services

Choose the integration based on when your application needs to interact with the agent.

Need	Use
Look up data or take an action during a conversation	HTTP API tool or MCP tool
Load caller information before the greeting	Pre-call data fetch
Deliver results after a call	Webhook
Start a call from your application	Outbound calls API
Work with agents through an AI assistant	Workspace MCP server
Place or receive phone calls	Telephony configuration
Review calls in Tuner	Tuner integration

Create credentials for the intended service account and select them in the connection or tool settings. Test a successful request, missing data, and an error response before publishing your agent.

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Core Concepts

AI connections and access

Build and test agents

Telephony

Connect your services