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Connect Datadog to monitor agents in your selected workspace. You can choose which data to export and review delivery status for each signal.

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Before you begin

You need Admin or Owner access to the workspace, your Datadog site, and a Datadog API key for that account. You do not need a Datadog application key. Conversation traces require access to Datadog’s Agent Observability product.

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Connect your account

  1. Select the intended workspace, then open Resources → External integrations → Datadog.
  2. Choose your Datadog site and enter your Datadog API key.
  3. Under Data to export, select one or more signals:
  4. Select Enable export, then Save connection.
You can use Test API key to check the credential before saving. This checks authentication; it does not confirm that data has arrived in Datadog.
Datadog exports exclude transcripts, prompts, model responses, tool arguments and results, recordings, and phone numbers. Call results and traces begin with new calls after enablement. Metrics can include calls from the previous 24 hours.

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Verify delivery

Complete a new browser test or inbound call. Include a model response or tool action if you selected conversation traces. Return to Delivery status and select Refresh status after about a minute. Review each selected signal separately, then confirm the data in Datadog. Select Download Datadog dashboard to import the supplied dashboard into Datadog. Filter by integration, agent, and channel. The metrics describe a rolling 24-hour window; do not sum snapshots as if they were separate calls. Call result revisions can produce multiple log entries for one call. If data is missing, check the selected site, enabled signals, and any delivery error. Connected means credentials are saved. An API key check or successful delivery status alone does not confirm that your Datadog account has indexed the data or enabled the required product.

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Update, pause, or disconnect

Leave the API key blank when editing an existing connection to keep the saved key. Enter a key when changing sites. Members can view settings and delivery status; only Admins and Owners can change or test the connection. Clear Enable export and save to pause delivery. When you resume, call results and traces start with new calls; calls from the paused period are not backfilled. Select Disconnect to remove the saved connection and pending deliveries. Data already sent stays in Datadog, and a request already in progress can finish after you pause or disconnect. If you are switching to a different Datadog account at the same site, disconnect before configuring the new account.